FAQs
Answers to frequently asked questions.
What is my 30/60/90 plan, and what should I expect at each stage?
Who do I contact day-to-day, and how should I communicate if I need help?
How do I log time in WebWork, and why is time tracking important?
When will I be paid, and how does the pay cycle work?
How do I request time off?
Do I have to clock in and out even if I am on a fixed rate?
Where can I get an employment verification or proof-of-work letter?
How do I get system access, and why is access given gradually?
What should I do if I have an outage, VPN issue, or technical problem?
How do I report a HIPAA or compliance concern?
Can I adjust my schedule or request more/different hours?
How do performance reviews affect raises, bonuses, or growth opportunities?
Who do I escalate client concerns or misunderstandings to?
How do I submit workstation photos, and why are they required?
When am I considered fully independent in my role?
How do I report completed tasks, and what level of detail is expected?
Can I cross-train for other roles or build new skills?
What are expectations for video calls, professionalism, and communication?
How will I know when workflows or client processes change?
Who manages reimbursements or advances, and how do I request one?